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STORE POLICY

Because We Care

We founded novane with one goal in mind: giving our customers a fair, rewarding and enjoyable shopping experience. Our store policies are detailed below, please have a look and contact us to learn more!

 

OUR PRIVACY POLICY

All About Information Security

Novane shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded here. http://www.polity.org.za/attachment.php?aa_id=3569 .

 

RETURNS & REFUNDS

Our policy lasts 20 days. If 20 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Unfortunately Sale items are non-returnable.

To be able to return your item must be unused, undamaged and in the same condition that you received it. It must also be in the original packaging. 

The client will be held responsible for the cost of the shipping fee for the returned package.

Refunds

Once we have received and inspected your returned item/s and, we will send you an email to notify you that we have received your returned item. We will then notify you if your refund has been approved or rejected. 
If you are approved, then your refund will be processed, and be applied to your original method of payment, within a certain amount of days.

Sale items are non-refundable.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item or the same item but another size send us an email at info@novane.co.za and send your item to: Klaradyn Palms 14, Klaradyn Avenue, Pellissier, Bloemfontein, 9301.

You will be responsible for paying for your own shipping costs for returning your item.

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

is a great way to reassure your customers that they can buy with confidence - and keep coming back for more!

 

SHIPPING AND DELIVERY

How We Do It

All orders will only be processed and shipped when payment has been received.

All orders from and to Bloemfontein will pay no shipping fee and will be delivered to the address provided by the client.

All orders from the other 8 Provinces qualify for standard shipping rate.
Take note, an additional shipping fee will be added if item(s) weight more than 2kg* (including packaging)

*Each item is carefully weighed with its packaging to ensure that no damage or harm can occur to the item during transit.

 Shipping is only available in South Africa (in all 9 provinces).

Orders will be shipped within (2-5 Days) after order has been paid.

 

CONTACT US

Questions, comments or special requests? Get in touch today, we’re happy to help.

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